Shipping and Delivery Policy for Equipment and Supplies
At Golden Kitchen we strive to provide the best and safest shipping and delivery solutions for our customers in all governorates. Because of the special nature and technical requirements of heavy equipment, delivery to some areas may take a little longer to allow for safety and unloading arrangements. If your shipment has not arrived within the stated time (48 working hours from the technical confirmation date), please contact us immediately.
How Equipment Shipping Costs Are Calculated and Parcels Are Split
Delivery cost multiples are applied automatically, with your purchases split into a main parcel and follow-up parcels. The standard industrial parcel size used in the calculation is 50 × 50 × 50 cm.
Any equipment or production line larger than this size is counted as an additional parcel or a separate special shipment, so that it can be carried on transport equipped to protect it.
Important Notes on Delivery and Installation
- Order preparation: We prepare your equipment and tools and hand them to the shipping company or our own delivery fleet within 24 hours of the order being approved.
- Technical phone confirmation: The purchase and shipping suitability (including checking the entrance sizes and the electricity and gas connections at your premises) are confirmed by phone within 12 hours.
- If we cannot reach you: If we are unable to reach you, preparation and delivery of the order are postponed to the next working day.
- Free delivery for projects: Free delivery depends on the geographic area (the free delivery option must be selected in the basket when it is available). Free delivery of large equipment adds 24 hours to the stated delivery time, depending on the area and the lifting and installation arrangements.
- Shipping criteria: Products and equipment are shipped based on their actual weight and size.
- Automatic calculation: The delivery price is applied automatically in the basket based on the selected equipment.
- Inspection before receipt: All customers may review the order and visually inspect the equipment before accepting it, to make sure the goods have not been damaged in transit.
- Refusing delivery: If the customer refuses to accept the product for any reason (except manufacturing defects or damage during shipping), the customer pays only the delivery and loading cost when paying cash on delivery. If payment was made by Visa card or e-wallet, the amount is refunded to the customer's account in the next cycle after deducting the actual transport and loading costs (within 15 working days).
- Exchange policy: Products and equipment can be exchanged according to the rules on the product exchange and returns page for Palestine.
- Special offers: Some products and parts come with an extra discount on their delivery or on the whole delivery, as shown on the product details page.
Delivery Prices and Conditions within Palestine
Our store uses a fixed delivery cost for all orders and technical supplies weighing less than 7 kg and no larger than 50 × 50 × 50 cm, according to the following table by the customer's geographic area:
| Area | Estimated time (days) | Parcel price (ILS) | Delivery notes | Status |
|---|---|---|---|---|
| West Bank | 3 | 20 | Free for orders of 300 or more, for purchases that fit in one parcel only. | Available |
| Inside (48) | 5 | 70 | Free for orders of 700 or more, for purchases that fit in one parcel only. | Available |
*Note: Heavy equipment and fully equipped production lines that exceed the weights and dimensions above are subject to special shipping prices, which the customer is given during the technical phone call.